Terms of Use

Welcome to Juno

Juno is a mobile app for sharing photos and videos privately with people you know, together with the juno.so website and the emails and notifications the app sends (together, the "Service"). The Service is operated by Big Vision Ventures LLC ("Juno", "we", "us" or "our"), 151 Calle de San Francisco, Ste 200, San Juan, Puerto Rico 00901.

These Terms of Use (the "Terms") are a binding agreement between you and Juno. By creating an account, redeeming an invite, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Please read Section 16 carefully. It contains an agreement to resolve disputes through binding individual arbitration instead of in court, and a waiver of class-action and jury-trial rights. You have 30 days to opt out, as described there.

1. Who can use Juno

• You must be at least 13. The Service is not directed to children under 13, and we do not knowingly allow them to hold an account. If you are between 13 and 17, you may use the Service only with the permission of a parent or guardian who agrees to these Terms on your behalf.
• Juno is invite-only. You join by redeeming an invite from an existing member. Invites are personal: use only an invite that was sent to you, and do not sell, trade or publish invites.
• One person, one account. You agree to give accurate information when you sign up and to keep it current. You may not create an account for someone else or let someone else use yours.

2. Your account and your keys

• Signing in. You can create an account with an email address and password, with Sign in with Apple, or with Google Sign-In. You are responsible for keeping your credentials confidential and for everything that happens under your account. Tell us at support@juno.so right away if you believe your account has been accessed without your permission.
• Encryption keys live on your devices. Juno encrypts what you share end-to-end. The keys that unlock your content exist only on devices you have signed in and paired, protected by a PIN and, where you enable it, your device's biometrics. We never hold a copy that we can read.
• We cannot recover your content for you. If you lose access to every signed-in device and to your recovery codes, no one, including Juno, can decrypt your content. Keep your recovery codes somewhere safe. In that situation the only path forward is to delete the account and start again.
• Deleting your account. You can delete your account at any time from Settings in the app, or by following the steps at juno.so/delete-account. What happens to your data is described in the Privacy Policy.

3. Membership and payment

• Juno is a paid service. After any introductory period shown in the app, using Juno requires an active membership. You choose the annual amount you pay from the range shown in the app.
• Billing through the app stores. Memberships are sold as auto-renewing subscriptions through Apple's App Store on iOS and, when available, Google Play on Android. Payment is charged to your app-store account at confirmation of purchase. We never receive your card details.
• Automatic renewal. Your membership renews for another year at the amount you chose unless you cancel at least 24 hours before the end of the current period. You can manage or cancel it at any time in your app-store subscription settings. Deleting the Juno app or your Juno account does not by itself cancel an app-store subscription.
• Refunds. Purchases are handled by the app store, and refunds are governed by its policies. If you believe you are entitled to a refund, request it from Apple or Google.
• Changing your amount. You can change your annual amount in the app. The new amount applies from your next renewal.
• If your membership lapses, you keep your account, your connections and your content, and the app asks you to renew before you can keep using it. Nothing is deleted because a payment failed or a subscription ended.
• The Free Month and other promotions. Juno may offer promotional credit, such as a free month earned by inviting friends. The rules for earning and applying a promotion are shown in the app and may change for members who have not yet earned it. Promotional credit has no cash value and cannot be transferred. An earned free month applies before the next charge, or extends an already-paid membership by 30 days.
• Price changes. If we change the range of amounts or how membership is priced, we will give you notice in advance as required by the app store, and you can cancel before the change takes effect.

4. Invites

• Only invite people you know. An invite is sent to a person you choose. By sending one you confirm that you have their permission to contact them and that you know them personally.
• Sent from your device. A text invite is composed in your own messaging app and sent from your own number. An email invite is sent by Juno on your behalf and identifies you as the sender.
• Limits. We may limit the number of invites you can have open at once, expire invites after a period, and withdraw invites or invite rewards that we reasonably believe were obtained through spam, automation or abuse.

5. Your content

• It stays yours. You keep every right you have in the photos, videos, captions, comments and other content you share through the Service ("Your Content").
• What we can and cannot see. Your Content is encrypted on your device before it reaches us, and only the people you share it with hold the keys to open it. We store and deliver encrypted data, and we can see the surrounding information needed to run the Service, such as who a post is shared with, when it was posted, and the size and format of the file. The Privacy Policy lists this in detail.
• The permission we need. So that we can operate the Service, you grant Juno a limited, non-exclusive, royalty-free, worldwide licence to store, copy, transmit and deliver Your Content, in its encrypted form and with its associated metadata, to the people you choose and to your own devices. This licence exists only to run the Service and ends when you delete the content or your account, subject to the residual copies described in the Privacy Policy. We do not use Your Content for advertising, for training models, or for anything other than delivering it where you sent it.
• Your responsibility. You are responsible for Your Content. You confirm that you have the rights needed to share it and that sharing it does not violate anyone else's rights or the law.
• Other people's content. Content that connections share with you is for you. Do not copy, save or redistribute it outside Juno without their permission.

6. What you may not do

You agree not to use the Service to:

• harass, bully, threaten, intimidate or defame anyone, or share content that is hateful or that incites violence;
• share sexual content involving a minor, or any intimate image of a person without their consent;
• share content that is illegal, or that infringes anyone's copyright, trademark, privacy or other rights;
• impersonate any person or misrepresent your affiliation with anyone;
• send invites to people who have not agreed to receive them, or send them in bulk or by automated means;
• attempt to circumvent, disable or defeat the Service's encryption, access controls, screenshot protections or rate limits;
• access another member's account or content without authorization, or attempt to identify or track members who have not connected with you;
• upload malware, or use bots, scrapers or other automated means to access the Service;
• copy, modify, reverse-engineer, decompile or create derivative works of the app, except where the law expressly permits it;
• resell, rent or commercially exploit the Service or any part of it; or
• use the Service in any way that violates applicable law.

7. Safety, reports and enforcement

• Tools you control. You decide who you connect with. You can remove a connection at any time, and you can block a member, which removes you from each other's Juno entirely and cannot be undone by the person blocked.
• Reporting. If someone is using Juno to harm you or others, report it to moderation@juno.so, or through the report option in the app where available. Because Your Content is encrypted, we cannot see it ourselves. Include what you can, such as the member's name, when it happened, and any screenshots or copies you are comfortable sharing. We review every report and aim to act within 24 hours.
• What we may do. If we reasonably believe that an account has violated these Terms or the law, we may warn, restrict, suspend or terminate it, withdraw invites, and preserve or disclose information where the law requires us to. We may report child sexual abuse material and other unlawful content to the authorities.

8. Privacy

Our Privacy Policy explains what information we collect, how we use it, who we share it with and how long we keep it. It is also available inside the app. If these Terms and the Privacy Policy conflict about the handling of your personal information, the Privacy Policy controls. The Service does not use cookies or tracking technologies for advertising.

9. Using the app

• Licence. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Juno app on devices that you own or control, for your personal, non-commercial use.
• Changes to the Service. We may add, change, suspend or discontinue features or the Service as a whole at any time. Where a change materially reduces what your paid membership includes, we will tell you in advance.
• Support. We offer support at support@juno.so and will do our best to help, but we do not promise any particular response time or outcome.
• Ownership. The app, the Service and everything in them other than Your Content, including the software, design, names and logos, belong to Juno or its licensors and are protected by intellectual-property law. These Terms give you no rights in them beyond the licence above.
• Feedback. If you send us ideas or suggestions, you agree that we may use them freely, without attribution or payment, and that you are not sharing anything you consider confidential.

10. Pre-release versions

If you use a beta or pre-release version of the app, for example through TestFlight, you understand that it may be unstable, may change without notice, and may be reset. Your use of TestFlight is also governed by Apple's TestFlight terms. Please report problems you find to support@juno.so.

11. Terms required by Apple

If you use the app on an Apple device, the following also applies:

• These Terms are between you and Juno only, not Apple. Juno, not Apple, is responsible for the app and its content.
• Your licence to use the app is limited to Apple devices that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• Apple is not responsible for addressing any claim by you or a third party relating to the app, including product-liability claims, claims that the app fails to conform to a legal or regulatory requirement, or consumer-protection claims.
• If a third party claims that the app infringes its intellectual-property rights, Juno, not Apple, is responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

12. Third-party services and other members

• Third-party services. The Service relies on third-party services, such as the app stores, sign-in providers and the infrastructure described in the Privacy Policy, and may link to third-party websites. We do not control them, and their own terms and privacy practices apply to your use of them.
• Other members. Your interactions with other members are between you and them. We are not responsible for what members share or how they behave, and we have no obligation to get involved in disputes between members, though we may do so.
• Release. To the fullest extent permitted by law, you release Juno and its officers, members, employees, agents, successors and assigns from all claims, demands and damages arising out of or relating to other members, Your Content, or third-party services. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

13. Indemnification

You agree to defend, indemnify and hold harmless Juno and its officers, members, employees and agents from any claim, and any reasonable costs and attorneys' fees, arising out of Your Content, your use of the Service, your violation of these Terms, or your violation of any law or the rights of another person. We may take over the defence of any such claim at your expense, and you agree to cooperate with us and not to settle a claim without our written consent.

14. Disclaimers and limitation of liability

• As is. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, JUNO AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT CONTENT WILL BE DELIVERED OR PRESERVED, OR THAT ENCRYPTION CANNOT BE DEFEATED. WHERE THE LAW REQUIRES A WARRANTY, IT IS LIMITED TO 90 DAYS FROM YOUR FIRST USE.
• Encryption. Juno's end-to-end encryption is designed to keep Your Content private, but no system is perfectly secure, and Juno cannot prevent a recipient from copying, photographing or otherwise capturing what you share with them.
• Limitation. TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) JUNO AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COST OF SUBSTITUTE SERVICES, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE; AND (B) OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF $50 AND THE AMOUNT YOU PAID JUNO IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. MULTIPLE CLAIMS DO NOT ENLARGE THIS LIMIT. Some jurisdictions do not allow some of these limitations, so some of them may not apply to you.

15. Term and termination

These Terms apply for as long as you use the Service. You may stop at any time by deleting your account. We may suspend or terminate your access, including by deleting your account, if we reasonably believe you have violated these Terms or the law, or if we discontinue the Service. If we terminate your account without cause while you hold a paid membership, we will tell you how to seek a pro-rated refund through the app store. Sections 5 through 9 and 11 through 17 survive termination.

16. Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial.

• Agreement to arbitrate. Except as set out below, you and Juno agree to resolve every dispute arising out of or relating to the Service or these Terms through binding individual arbitration rather than in court. The exceptions are: (i) claims that qualify for small-claims court, brought individually; and (ii) requests for injunctive or other equitable relief to protect intellectual-property rights. This agreement applies to claims that arose before you agreed to these Terms.
• Try to resolve it first. Before starting arbitration, the party raising a dispute must send the other a written notice describing it. Notices to Juno go to support@juno.so with the subject "Dispute notice", or by mail to Big Vision Ventures LLC, 151 Calle de San Francisco, Ste 200, San Juan, Puerto Rico 00901. Within 45 days of the notice, the parties will confer in good faith by phone or video. If the dispute is not resolved within 60 days of the notice, either party may begin arbitration.
• Rules. Arbitration will be administered by JAMS under its Streamlined Arbitration Rules for claims under $250,000 (excluding fees and interest) and its Comprehensive Arbitration Rules for larger claims. Unless the parties agree otherwise, hearings will take place in the county where you live, or by video. Arbitration materials are confidential.
• Starting arbitration. A demand must include your contact details and the email on your account, a description of the claim and the facts behind it, the relief sought with a good-faith estimate of damages, confirmation that the informal process above was completed, and proof of any filing fee.
• The arbitrator's authority. The arbitrator decides all arbitrable disputes, including the scope and enforceability of this section, except that a court decides: (i) challenges to the class-action waiver below; (ii) disputes about arbitration fees; (iii) whether a condition precedent to arbitration was met; and (iv) which version of these Terms applies. The arbitrator may award the same relief as a court, on an individual basis only. The award is final and binding and may be entered in any court with jurisdiction.
• Jury-trial waiver. BY AGREEING TO ARBITRATION, YOU AND JUNO WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL COVERED CLAIMS.
• Class-action waiver. ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY. NEITHER YOU NOR JUNO MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE OR COLLECTIVE PROCEEDING. If a court finds this waiver unenforceable for a particular claim, that claim will be heard in the state or federal courts in Orange County, Florida, and all other claims remain subject to arbitration.
• Fees. Each party pays its own attorneys' fees unless the arbitrator finds that a claim was frivolous or brought for an improper purpose.
• Batch arbitration. If 100 or more substantially similar demands are filed against Juno within 30 days by the same law firm or coordinated group, JAMS will batch them into groups of 100, appointing one arbitrator and charging one set of fees per batch.
• Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@juno.so with the subject "Arbitration opt-out", or by writing to the mailing address above. Include your name, the email on your account, and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.
• Severability. If any part of this section is found invalid, it will be modified to the minimum extent needed to make it enforceable, and the rest of the section remains in effect.

17. General terms

• Changes to these Terms. We may update these Terms from time to time. The current version is always posted at juno.so/terms, and the effective date at the top of this document will change when we do. Continuing to use the Service after that date means you accept the updated Terms. If you do not agree, delete your account.
• Governing law and venue. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. For any claim not subject to arbitration, you and Juno consent to the exclusive jurisdiction and venue of the state and federal courts in Orange County, Florida, except that either party may seek equitable relief to protect intellectual-property rights in any court of competent jurisdiction, or bring an individual claim in small-claims court.
• Export. You agree not to export, re-export or transfer the app in violation of U.S. export-control laws or other applicable regulations.
• Electronic communications. You agree that we may communicate with you electronically, by email or through the app, and that these communications satisfy any legal requirement that a notice be in writing.
• Accessibility. If you have difficulty using the app because of a disability, or suggestions for making it more accessible, please tell us at support@juno.so.
• Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Juno about the Service. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect. Our not enforcing a provision is not a waiver of it. "Including" means "including without limitation". You may not assign these Terms without our written consent; we may assign them to a successor of the Service, who will be bound by them.
• State-specific notices. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, or by phone at (800) 952-5210. Under California Civil Code Section 1789.3, the provider of the Service is Big Vision Ventures LLC, 151 Calle de San Francisco, Ste 200, San Juan, Puerto Rico 00901, and you may contact us about the Service at support@juno.so. Residents of California, Colorado, Connecticut, Virginia, Nevada and other states with comprehensive privacy laws may have additional rights over their personal information, described in the Privacy Policy.
• Copyright and trademarks. Copyright © 2026 Big Vision Ventures LLC. All rights reserved. Juno and the Juno logo are trademarks of Big Vision Ventures LLC and may not be used without our written permission.
• Contact. Questions about these Terms: support@juno.so. Reports of harmful content or behaviour: moderation@juno.so. Mail: Big Vision Ventures LLC, 151 Calle de San Francisco, Ste 200, San Juan, Puerto Rico 00901.

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These Terms are adapted from a template prepared and made publicly available by General Legal, PC (general.legal). General Legal has not reviewed the adaptations made here and takes no position on them, and nothing in this document is legal advice from General Legal.